1. The booking is made between the owner of the property and the person making the booking. (hereafter called the Client). 

2.  The booking is dependent on us receiving both the appropriate deposit not more than 3 days after the date that the availability has been confirmed to the client, together with the signed Booking Form. (See above). We regret that we are unable to guarantee availability after that period has expired and all monies received after that date will be returned if another reservation has been taken. 

3.  A 15% non refundable deposit is required to accompany the Booking Form.

4. As a condition of booking we require all clients to purchase full cancellation, medical and personal insurance cover for them and all members of their party, as well as insurance cover for their belongings. This insurance will also need to cover the full cost of the rental due. 

5.  The balance of the rental due as shown on the booking form must be paid 8 weeks before departure without reminder. If a booking takes place less than 6 weeks before departure the full amount is due at the time of booking. If the balance is not received 8 weeks before departure we reserve the right to cancel the relevant booking and retain any deposit held in that respect. 

6. Any cancellation of this booking by the Client must be notified in writing directly to us and duly signed by the person who signed the booking form or his legal representative, if deceased or incapable of signing. 

PLEASE NOTE RESERVATION DEPOSITS ARE NON REFUNDABLE.

7. CANCELLATION CHARGES

If you cancel your booking once confirmed the following table of charges will apply

56 to 43 days before departure = 30% of the cost

42 to 29 days before departure = 45% of the cost

28 to 14 days before departure = 60% of the cost

Less than 14 days before departure = 100% of the cost

8. We shall not be liable for any loss, damage or expense, and shall not be obliged to make any refund, in the event of change or cancellation brought about by any force majeure circumstance including (without limitation) war or threat of war, riots, terrorist activity, civil strife, strikes or any other industrial disruption, natural disasters, fire, technical problems with transportation, airport closures, quarantine, epidemics, weather conditions, government action or other events beyond our control.

Important note: The client’s attention is drawn to the importance of having Holiday Insurance and Medical Insurance

9. We cannot accept responsibility for losses and inconvenience arising out of disruption of local services such as telephone, Internet, electricity and water supplies, industrial action or any other matter outside of our control. 

Internet is widely available on Lanzarote.  Most restaurants, bars and even supermarkets offer free wi-fi in return for a drink or small purchase.  We cannot however guarantee 100% up time or promise that your device will connect to it.  Some iPad versions and laptops are not compatible with older wifi router architecture, which is widely used in Lanzarote. The internet at the villa is not compatible for downloading large documents or films.  Please also note the internet will only work in the lounge as the villa is concrete built.  

10. If after confirmation of the Clients booking, the Client wishes to change any details of the booking (e.g. transferring to a different property or departure date) we will do our best endeavors to comply. An amendment fee will be charged for any booking changed. However any such amendment/change must be made and confirmed in writing before departure. In the event that within 60 days of departure the Client wishes to change the booking to a later date, cancellation charges will apply. If after confirmation of the booking of the accommodation with us the Client delays flight purchase and is then unable to obtain flights and cancels the accommodation, normal cancellation charges will apply as specified. (The date of confirmation of the booking is defined as the date on which the deposit or full balance if booking less than 60 days before departure is received by us.11. Should the Client have cause for complaint in the course of the holiday or is in any way disappointed with the accommodation, our local management must be notified immediately or within 24 hours. In the event that the problem cannot be resolved locally and is considered by the Client to be of a serious nature or one affecting the enjoyment of the stay, then the Client must telephone our management agency representative on 0034636368749 who we will endeavor to solve the problem. We accept no liability in respect of complaints received after 48 hours of arrival at the property nor those at the end. Only if the full facilities were not available / functioning and no replacements or fixes were made will any compensation be considered.

12. The self catering accommodation provided is only for the use and occupation of the persons shown on the booking form and no sub-letting, sharing or assignment is permitted. Should the persons occupying the property not match the names on the booking form, those guests not shown will be asked to leave the accommodation and the owner and agent retain the right to terminate the reservation and contract should it be considered necessary.

13. Should any damage to the property its fittings or contents occur during the period of occupancy which in the opinion of our management agency, has been caused will fully negligently or carelessly we reserve the right to levy additional charges for the purposes of restitution as determined by us.

14. We have made all reasonable steps to ensure that car hire companies or any other organizations we recommend both in this country and abroad are reputable, maintain high standards and conform with the laws of the country in which they are operating. However, we have no direct control over such organizations and shall not be liable for any acts or omissions whether fundamental or not by any persons employed by them.

15. Our arrangements for your holiday are often planned many months in advance and very occasionally changes may have to be made. In the unlikely event of us having to alter the accommodation booked by the Client, we will undertake to offer alternative similar or upgraded accommodation. Where a significant change is made you will be informed when you book or, if you have already booked, as soon as possible prior to your departure. A significant change is defined as a change of resort.

16. These terms and conditions of booking is subject to and shall be construed in accordance with the laws of England and the parties hereby submit to exclusive jurisdiction of the English courts.

17. Passports: A valid ten year passport is required for British subjects visiting Lanzarote. Foreign Nationals travelling from Britain should check with the appropriate embassy to ascertain whether a special visa will be required. All children (including babies) will need to hold their own passport to travel abroad. Passport information can be found at www.ips.gov.uk/passport Health Requirements: At present no certificates of vaccinations are required for British subjects visiting Lanzarote. Foreign Nationals should check their own personal requirements with the appropriate embassy. More information can be found at www.dh.gov.uk Health Advice for Travelers.  We cannot be held responsible for any changes made by a particular villa owner or complex nor for building works in surrounding areas. Our responsibility will not exceed the amount paid for any services, including refunds and compensation.

18.  The property must be vacated by 10.00am on the morning of departure and may not be occupied until after 3 p.m. on the day of arrival, unless by prior arrangement with ourselves. Flight details are required prior to departure to assist our Management Company.  If your arrival will be delayed, you must contact the person whose details are given on the booking confirmation email so that alternative arrangement can be made.  If you fail to do so you may not be able to gain access to the property.  If you fail to arrive by midday on the day after the Arrival date and you do not advise the contact of your anticipated late arrival we may treat the Booking as having been cancelled by you and we shall be under no obligation to refund you for fees already paid to us. 

19.  In the event that the client wishes to complain about any aspect of the service provided by us or our Managers acting directly on our instructions, the Client should make a complaint to us in writing within 7 days of their return back home. Due consideration will be given to the nature of the complaint but in the event it being agreed that compensation is due to the Client, then the limit of our liability will not exceed the total value of the  rental paid to us for that period. 

20. If your stay is 14 days or longer, bed linen and towels will be changed after your first week and this is included in the rental cost.   

21.  If you have ordered cots, please note that we do not provide bed linen, you will need to bring your own bedding.  

22. This Booking Contract (including any non-contractual obligations arising under or in relation to the Booking Contract) between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be exclusively dealt with by the Courts of England and Wales.